Customer Service Excellence

Whether your organization is in the public or private sector, the effectiveness of how your employees interact with and deliver service to customers, clients or in the case of public entities, citizens, is mission critical. Indeed, the ability to attain and sustain a high quality image and reputation is almost totally dependent on the quality of our service delivery.

At Achēv, our mission is to help organizations, whether they are public or private sector, equip their employees with the skills they need to consistently deliver excellent customer service that will produce positive impacts on the image, reputation and financial performance of your organization.

Customer Service Training Modules  

• Enhanced Personal Listening Skills.
• Create Win-Win Situations by Asking the Right Questions.
• The Fundamentals of Building Rapport.
• Effective Oral Communication Skills.
• Turning Complaints and Criticism into Positive PR.
• Dealing with Difficult Personalities and Behaviors.
• Delivering Excellent Service to Internal Customers.
• Succeed More – Learning to Control Your Emotions and Attitudes.
• Alignment Strategies – Connecting Employees and the Organization.
• Getting Things Done – Developing Cooperation and Support Between Employees, Teams and Functions.
• Developing Pro-active Customer Service Processes.
• The Heat is On! Staying Focused in Stressful, Pressure Packing and Intense Environments.
• Techniques for Improving Morale and Increasing Motivation.
• Developing a Creative and Innovative Work Environment.
• Winning with Teams – How to Build Teams and Sustain Success.
• The Confidence Course – Building People and Organizations.
• Not Just Another Meeting – How to Facilitate a Productive Meeting.
• Developing a Customer Focused Culture.
• Effective Time Management Techniques.
• The Strategic Planning Process.
• Just What is Our Culture? How Culture Impacts and Impends Organizational Performance.
• Reaping the Rewards - Creating Customer Service Performance Metrics.