Generational Issues in the Workplace

•     The perspectives
•     Backgrounds
•     Life styles
•     Cultural generation differences

•     Privileges based on race, gender, class, and sexual orientation

Understanding the Impact of ERA and Age

•     Impact of generational differences on work ethic, work styles, values and workplace expectations
  

In the Trenches of Diversity - You've Recruited a Diverse Workforce 

•     Now faced with understanding complex nature of cultural differences
•     How do I meet the career development needs
•     How do I resolve and manage conflict
•     Do we have any biases that might influence interactions
•     How do I ensure that we understand and adhere to our goals and missions

•     Staff are fully engaged in information
•     Fun day
•     Great activities and dialogue
•     Still struggling to move diversity initiatives forward

•     The cost of litigation
•     Managers may be held personally liable
•     The prescriptive guidelines

The Road to Civil Treatment

•     Management expressway
•     Civil treatment parkway
•     Danger drive

The Duty to Act in Balance

•     Overreaction
•     Under-reaction
•     Balance

Setting a Climate for Raising Concerns

•     How to conduct yourself
•     How consistent you are
•     How you communicate

Creating a Solid Foundation for Understanding

•     Perceive others more accurately
•     Reduce the fear of differences
•     Understanding the basis for cultural perceptions

Strengthening Intercultural Communication Skills

•     Understanding stereotypes and their impact
•     Create a model for communicating
•     Remove and reduce barriers to intercultural communications
•     Improve tolerance for cultural behaviors

How to Capitalize on Diversity

•     Building an inclusive environment
•     Enhancing cooperative efforts
•     How to leverage differences in languages, education, experiences and values
•     Strengthen intercultural relationships
•     Working through expectations verses reality

Recognizing and Managing Personal Reactions

•     Identify and understanding causes of emotional reactions
•     Learn how to be proactive verses reactive
•     Develop ways to manager your feelings and emotions

Intercultural Sensitivity Skills for Coping with Stresses, Conscious and Unconscious Situations

•     How to recognize value and strengths in others
•     Cultural negativity toward a person or situation

Resolving Conflict and Prejudicial Tendencies

•     Understanding different stages of conflict
•     How to control our attitudes about ourselves and others